DELIVERY, SHIPPING & RETURNS

Products and services

All products sold on Hush.in are completely genuine. We are the premium manufacturer and retailer of premium mattresses and soft furnishings and have all the requirement to enter an agreement to list and sell only genuine products.

Privacy

Hush.in understands that you care about how information about you is used and shared; and we appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us and we work to keep your information secure.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when you finish using a shared computer.

Returns and Exchange Policies

Products cannot be returned or exchanged unless they reach you in a damaged condition or with a manufacturing defect. If this is the case, please contact us at ecommerce@hush.in who will assist you on next steps or call on +91 022 4222 4219.

All sized of products mentioned on the website will have a tolerance of 0.5 inches.

Estimated delivery time

All orders will be shipped within the estimated delivery time, as mentioned on each product page. In the case of orders having multiple products with variable time frames, the estimated delivery time for the product with the longest delivery time frame will be applicable to your entire order.

However, please note that the delivery time specified is only an estimate. Delivery to remote locations might take longer than the time frame estimated. Delivery to east and north east India usually takes 15 - 18 days. Delivery to international locations is estimated at 15 to 30 days from the day your order is received.

* Delivery to East and North - East India would take 15 to 18 days.

International shipping

We have now launched international shipping. Please feel free to place your order in your domestic currency for hassle free shopping.

30 day mattress trial policy

Under the 30 day mattress trial if at any point within 30 days of your mattress getting delivered you are not satisfied with the delivered mattress we would refund the entire amount, provided the mattress is in a returnable condition*

You can only avail the offer by contacting our ecommerce team and by getting a confirmation email.

We are also sending complimentary mattress protectors along with the mattress for hygiene purposes. Please do use the protector at all times.

*returnable condition – The mattress should not have any stains, fabric damages or dirt marks

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